FAQS
Frequently Asked Questions
What types of products do you sell?
We offer cosmetic skincare and body-care products designed to support everyday routines, including hydration, smoother-looking skin, exfoliation and visible texture care.
Are your skincare products medicines?
No.
Unless expressly stated otherwise, products sold through this Website are cosmetic products.
They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Where can I find the ingredients?
Product pages may highlight certain key ingredients.
For the complete and most current ingredient declaration, customers should review the ingredient list printed on the product packaging received.
If you have a known allergy or sensitivity, review the complete ingredient list before use.
Should I patch test a new skincare product?
Patch testing is recommended where appropriate, especially for sensitive or reactive skin and when introducing products containing ingredients such as AHA, BHA, retinol or other active skincare ingredients.
How should I introduce exfoliating products?
Introduce exfoliating products gradually, particularly if exfoliating acids are new to your skincare routine.
Avoid excessive rubbing and avoid using multiple strong exfoliating products together if doing so results in irritation.
Exfoliating acids may increase sensitivity to sunlight, so appropriate daytime sun protection is recommended.
What should I know before using a retinol-containing product?
Retinol-containing skincare should generally be introduced gradually.
Follow the directions supplied with the product and avoid applying it to severely irritated or broken skin.
Appropriate daytime sun protection is recommended.
If you are pregnant, breastfeeding, receiving dermatological treatment or using prescription skincare, consider seeking advice from an appropriate healthcare professional before introducing a retinol-containing product.
What if my skin becomes irritated?
Stop using the affected product if significant or persistent irritation develops.
If the product enters the eyes, rinse thoroughly with clean water.
For serious, persistent or medically concerning symptoms, seek appropriate medical assistance.
You may also report a product concern to:
support@miorabeauty.shop
How long does order processing take?
Orders are normally processed within approximately 1–3 business days after successful payment authorization.
Processing may take longer during public holidays, promotional events, unusually high order volumes or circumstances outside our reasonable control.
How long does delivery take?
For many destinations, estimated delivery is approximately 5–15 business days after dispatch.
Actual delivery times vary depending on destination, carrier service, customs processing, local conditions and other factors.
The delivery estimate provided at checkout or in your order/shipping confirmation should be treated as the most relevant estimate for your particular order.
Do you provide tracking?
Where tracked shipping is available, tracking information will normally be provided after dispatch.
Tracking information may take some time to update after the shipping label is first created.
Can I change my order?
Contact:
support@miorabeauty.shop
as soon as possible.
If fulfillment has not yet started, we will try to accommodate the request.
Changes cannot be guaranteed after processing or dispatch has begun.
Can I cancel an order?
Please contact us as soon as possible.
Orders that have already entered fulfillment or been dispatched may no longer be cancellable before delivery.
Any statutory cancellation or withdrawal rights that apply to you remain unaffected.
My tracking says delivered, but I cannot find my package. What should I do?
First check your mailbox, delivery area, building reception, household members and any safe delivery location.
If the package still cannot be located, contact:
support@miorabeauty.shop
with your order number and tracking information.
What if my item arrives damaged or leaking?
Contact us promptly at:
support@miorabeauty.shop
Include your order number and clear photographs of the affected product, outer packaging and shipping label where reasonably possible.
What if I receive the wrong product?
Contact us and provide your order number and details of the product received.
Where an incorrect item was supplied, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.
Can skincare products be returned?
Eligible unused and unopened products may generally qualify for return under our Return & Refund Policy.
Because cosmetics and skincare products may present genuine health and hygiene concerns, opened or used products may not qualify for an ordinary change-of-mind return where permitted by law.
This does not affect your rights regarding defective, damaged, unsafe, incorrect or misdescribed products.
How do I request a return?
Email:
support@miorabeauty.shop
Include your order number, the product concerned and your reason for requesting the return.
Please wait for return instructions before sending the product.
How do I make a privacy request?
Email:
support@miorabeauty.shop
and use “Privacy Request” as the subject line.
Our Privacy Policy provides further information about GDPR, UK GDPR, California privacy rights and other applicable privacy rights.