TERMS OF SERVICE
Terms of Service
Last Updated: August 27, 2026
These Terms of Service govern your access to this Website and purchases made through it.
By accessing the Website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or waives any mandatory consumer right that cannot legally be excluded.
1. Online Store
This Website offers skincare and body-care products intended primarily for cosmetic use.
The products available, prices, packaging and Website content may change from time to time.
2. Eligibility
You must have legal capacity to enter into the relevant purchase agreement.
Where local law requires parental or guardian authorization for a minor to purchase products, such authorization must be obtained.
3. Product Information
We make reasonable efforts to provide accurate descriptions, photographs, sizes, directions, ingredient information and other product details.
However, product packaging or labeling may occasionally be updated.
The appearance of products may also vary slightly because of manufacturing variations, packaging updates or differences between device displays.
Highlighted ingredients displayed on a product page may not constitute the complete ingredient declaration.
Customers should review the physical product packaging, complete ingredient declaration, directions and warnings before use.
If information on a product received appears materially inconsistent with the Website description, contact:
support@miorabeauty.shop
before using the product.
4. Cosmetic & Medical Disclaimer
Unless expressly stated otherwise, products sold through this Website are cosmetic products.
Website content regarding skincare, hydration, texture, exfoliation, appearance or ingredients is provided for general product-information purposes.
It is not medical advice and should not be treated as a diagnosis or medical recommendation.
Products are not intended to diagnose, treat, cure or prevent disease.
Individual skincare results and tolerance vary.
5. Product Safety
Follow the instructions and precautions supplied with each product.
Where applicable, patch testing is recommended when introducing a new skincare product.
Products containing retinol, exfoliating acids or other active skincare ingredients should be introduced gradually where appropriate.
Avoid direct contact with the eyes and avoid applying a product to severely damaged or irritated skin unless the supplied instructions indicate otherwise.
Use appropriate sun protection when recommended.
Discontinue use if significant or persistent irritation develops.
Customers who are pregnant, breastfeeding, using prescription skincare or receiving medical/dermatological treatment should consider obtaining appropriate professional advice before using products containing certain active ingredients.
6. Orders
Submitting an order represents an offer to purchase the selected products.
An automated order confirmation confirms receipt of the order but does not necessarily mean that fulfillment has been completed.
We may refuse or cancel an order for legitimate reasons such as product unavailability, payment failure, suspected fraud, obvious pricing or listing errors, shipping restrictions, legal/regulatory requirements or abusive purchasing activity.
If we cancel an order after collecting payment, the applicable amount will be refunded.
7. Prices
Product prices are displayed in the currency selected or otherwise made available on the Website.
Shipping costs, taxes and other applicable checkout charges will be displayed where reasonably practicable.
For international orders, additional customs duties, import taxes or other government charges may apply as explained in our Shipping & Delivery Policy.
8. Payment
Orders must be paid using a payment method made available through checkout.
Payment methods may be provided by third-party payment processors and may vary depending on location.
We reserve the right to conduct reasonable fraud-prevention or payment-verification checks.
9. Pricing Errors
We may correct genuine typographical or technical pricing errors.
If an obvious pricing error affects an order before fulfillment, we may contact the customer to explain the issue and, where legally permitted, provide the option to proceed at the correct price or cancel the affected purchase.
Nothing in this section permits us to disregard mandatory consumer-protection rules concerning pricing.
10. Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Estimated delivery periods are estimates unless expressly described as guaranteed.
Customers must provide a complete and accurate shipping address.
Any mandatory rights concerning non-delivery or late delivery remain unaffected.
11. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Because skincare and cosmetic products may raise genuine hygiene and health-protection concerns, ordinary change-of-mind returns may be restricted after products have been opened, used or had an applicable hygiene seal removed, where permitted by law.
This does not remove rights regarding defective, damaged, unsafe, incorrect or misdescribed goods.
Eligible consumers may also have mandatory statutory cancellation, withdrawal, conformity, repair, replacement or refund rights.
Where mandatory law provides greater protection than our standard policy, mandatory law will take priority.
12. EU / EEA Consumer Rights
Where applicable EU consumer law applies, eligible consumers generally have a 14-day statutory right to withdraw from qualifying distance purchases, subject to applicable exceptions.
One recognized exception concerns certain sealed goods which are unsuitable for return for health or hygiene reasons once they have been unsealed after delivery.
Additional details are contained in our Return & Refund Policy.
13. Promotions & Discount Codes
Promotions, discount codes, gifts, bundles and other promotional offers may be subject to separate conditions communicated with the promotion.
Unless otherwise stated, promotions may have a limited duration, may not be combined and cannot be exchanged for cash.
We may refuse fraudulent or abusive use of promotional offers where legally permitted.
Mandatory consumer rights remain unaffected.
14. Customer Accounts
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login information.
Please notify:
support@miorabeauty.shop
if you believe your account has been accessed without authorization.
We may take reasonable steps to restrict or secure an account where suspicious activity is detected.
15. Website Use
You must not intentionally use this Website to engage in unlawful activity, submit fraudulent orders, misuse payment information, access another user's account, introduce malware, interfere with Website security, disrupt Website services or unlawfully collect information belonging to another person.
16. Intellectual Property
Website content, including original text, graphics, photographs, designs, logos and other materials, may be protected by intellectual-property laws.
You may access and use the Website for ordinary personal shopping and informational purposes.
Protected content may not be reproduced, distributed or commercially exploited without authorization unless applicable law permits such use.
17. Customer Reviews & Submitted Content
Where reviews or other customer content may be submitted, customers should provide genuine, lawful and relevant content.
We may moderate or remove content that is fraudulent, unlawful, abusive, misleading, infringes third-party rights or is unrelated to the product or service concerned.
We will not remove a genuine customer review solely because the review is negative.
18. Third-Party Services
Our Website may use third-party services for e-commerce functionality, payments, fulfillment, shipping, analytics, marketing and other operational purposes.
Independent third parties may have their own terms and privacy policies.
However, nothing in this section removes any responsibility that applicable consumer law places on the seller in connection with the purchase contract.
19. Website Availability
We aim to maintain reliable access to the Website but cannot guarantee that it will always be uninterrupted or error-free.
Temporary interruptions may occur because of maintenance, security, technical issues, hosting problems or circumstances outside our reasonable control.
20. Product Results
Individual skincare results vary.
We do not guarantee that a cosmetic product will produce identical results for all users.
Statements regarding cosmetic appearance or skincare benefits should be interpreted in accordance with the product description and ordinary cosmetic use.
Nothing in this section excludes any legally mandatory product guarantee or conformity requirement.
21. Limitation of Liability
To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded for fraud, fraudulent misrepresentation, certain personal injury or death caused by negligence, or mandatory consumer-protection obligations.
22. Privacy
Personal information is processed in accordance with our Privacy Policy.
Privacy-related enquiries may be submitted to:
support@miorabeauty.shop
with “Privacy Request” in the subject line.
23. Customer Complaints
If you have a complaint regarding an order, product, delivery, refund or customer-service issue, contact:
support@miorabeauty.shop
Use:
Subject: Customer Complaint
We will make reasonable efforts to investigate the complaint and provide an appropriate response.
Nothing in these Terms prevents an eligible consumer from contacting a consumer protection authority, privacy regulator, payment provider, applicable dispute-resolution service or competent court.
24. Governing Law
These Terms will be governed by the law applicable to the legal business identified in the Business Information section below, subject to applicable conflict-of-law rules.
If you are a consumer, this clause does not deprive you of mandatory consumer protections that apply under the law of your habitual residence where such protections cannot legally be excluded by agreement.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in products, Website functionality, business operations or legal requirements.
The latest version will be published on this Website with an updated revision date.
Changes will generally apply prospectively unless applicable law requires or permits otherwise.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
27. Contact
For questions about these Terms or purchases made through this Website, contact:
Email: support@miorabeauty.shop