SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
Last Updated: August 27, 2026
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered.
Nothing in this policy limits mandatory consumer rights under applicable law.
Order Processing
Orders are normally processed within approximately 1–3 business days following successful payment authorization.
Business days generally exclude weekends and applicable public holidays.
Processing may take longer during major promotions, public holidays, periods of high order volume, stock reconciliation, payment verification, fraud-prevention reviews or other circumstances outside our reasonable control.
An order confirmation means that we have received your order. It does not necessarily mean that the parcel has already been dispatched.
Estimated Delivery Time
For many destinations, estimated delivery is approximately:
5–15 business days after dispatch.
Delivery time depends on the destination, shipping method, carrier network, local delivery conditions and, for international orders, customs processing.
Any delivery estimate displayed during checkout or included in your shipping confirmation should be treated as the most relevant estimate for your specific order.
Delivery estimates are not guarantees unless a delivery service is expressly described as guaranteed.
Shipping Confirmation & Tracking
Where tracking is available, you will normally receive tracking information after the parcel has been dispatched.
Tracking systems may require time to display the first carrier scan.
A shipping label being created does not necessarily mean that the carrier has already completed its first physical scan of the parcel.
Shipping Address
Customers are responsible for entering a complete and accurate delivery address at checkout.
If you discover an error, contact:
support@miorabeauty.shop
as soon as possible.
We will attempt to update the address if fulfillment has not been completed, but an address change cannot be guaranteed after processing has started.
Where a shipment cannot be delivered because the customer supplied incorrect or incomplete delivery information, reasonable reshipping or return costs may apply where permitted by law.
This does not apply where the delivery problem resulted from our error.
International Shipping
Available countries and regions may vary and are displayed through the Website and/or checkout.
International shipments may be subject to customs inspections, import duties, VAT, GST, customs processing fees or other taxes and government charges.
Unless checkout expressly states that these charges have already been collected, the customer may be responsible for charges imposed by the destination country or carrier.
We do not control customs decisions or customs-processing times.
Delivery Delays
Shipping delays can sometimes occur because of weather, customs clearance, public holidays, transportation disruptions, carrier delays, high seasonal volume or other circumstances outside our direct control.
If your order has substantially exceeded the estimated delivery period, contact:
support@miorabeauty.shop
with your order number.
We will review the available tracking information and, where appropriate, contact the carrier.
Lost Parcels
If tracking indicates that a parcel may have been lost in transit, contact us.
A carrier investigation may be required before the shipment is classified as lost.
Where applicable consumer law makes the seller responsible for delivery, the loss of a parcel by the carrier does not remove any mandatory right the consumer may have to an appropriate remedy.
Tracking Shows “Delivered”
If tracking shows that a parcel has been delivered but you cannot locate it, please first check the delivery location, mailbox, building reception, household members, neighbours where appropriate and any carrier-designated safe location.
If the parcel still cannot be located, contact:
support@miorabeauty.shop
promptly.
Please include your order number and tracking number.
We may open an investigation with the shipping carrier.
Damaged Packages
If a parcel arrives with visible damage, please retain the packaging where reasonably possible and take clear photographs of the outer packaging, shipping label and affected product.
Contact:
support@miorabeauty.shop
so that we can review the issue.
Incorrect or Missing Items
If your package contains the wrong product or an item is missing, contact us promptly.
Please include the order number and photographs of the products and package where appropriate.
We will review the matter and provide an appropriate remedy where required.
Refused or Unclaimed Shipments
Where legally permitted, reasonable return or reshipping costs may apply when a shipment is returned because it was refused without a legally valid reason, remained unclaimed after reasonable carrier notices or could not be delivered because of incorrect information supplied by the customer.
Mandatory statutory rights remain unaffected.
Multiple Parcels
An order may occasionally be fulfilled in more than one parcel.
If this occurs, parcels may have separate tracking numbers and may arrive on different dates.
Receiving only one parcel does not necessarily mean the remaining products are missing.
Delivery & Consumer Rights
Nothing in this Shipping & Delivery Policy limits any mandatory legal remedies available to consumers where an order is not delivered within a legally applicable period or where delivery otherwise fails to conform to the purchase contract.
Shipping Questions
For shipping assistance, contact:
support@miorabeauty.shop
Please include your order number whenever possible.